【フレックスタイムあり!】Customer Service Manager @ 310名 業界トップレベル!ヨーロッパ系優良製薬企業!

Location: Tokyo
Job Type: Permanent
Reference: 7726190ST

■ 世界トップレベルの高度な技術を使い、幅広い分野で世界中の人々の健康維持に貢献、強い信頼を得ている企業です!!
■ 日本に複数の営業所を持っており、関東には大きな工場もあります。
■ このポジションは、最大25名のスタッフをマネージしていただきながら、ヘッドカスタマーエクセレンスにレポートしていただくお仕事です。
■ フレックスタイム制度を導入しているので、ワークライフバランスを重視している方にはお勧めです! 


業務内容

- People management: Managing the Customer Service team within the Customer Excellence organizatio 
- Responsible for all day-to-day business operations of the order to cash process (Order Entry, e-biz, MDMG, Cash Collection) 
- Pro-active communication with customers (end-users and dealers)
- Interface to Business Field teams and other departments of the organization. (Sales, Supply Chain, TS, Expediting, DC etc.)
- Develop solutions to enhance Efficiency & Effectiveness (e.g. Process improvements, Lean Six Sigma, Kaizen)
- Contribute to the alignment of processes internally

応募資格

- University diploma
- People management experience as a must with at least 5 years in a sales support or customer service function (Related function can be considered.)
- Knowledge of customer service principles and practices
- Experience in leading a team, Conflict solving capabilities
- Good interpersonal skills to deal with customers and collaborate with other departments in the company
- Good customer care skills with customer focus but also business sense and sales orientation
- Very good customer service skills to deal politely and effectively with customers’ inquiries or complaints
- Team oriented, execution driven and with strong communication
- Project management experience
- SAP; Windows applications (Word, Excel, Power point)
- Japanese-Native; English- business above. Good oral and written

- Experience in SCM/ Logistics is plus as this position will work closely with the SCM/ Logistics team. 
- Experience in life science industry is plus!