【フレックスタイム制度】Customer Service Supervisor @44名 多国籍FMCG企業!!

Location: Tokyo
Job Type: Permanent
Reference: 8804553ST

■ 世界中で展開するグローバル企業!全世界に50以上の施設を保持しています!
■ 日本でも需要は高く、30年以上安定した人気を保っています。
■ バラエティに富んだ幅広い製品を展開しており、小売業界、サービス業界共に展開しています。
■ フレックスタイム制度を導入しています!ワークラウフバランスを重視している方にはピッタリのお仕事です。
■ このポジションは日本のSCMマネージャーに直接レポートし、更にヨーロッパ、ニュージーランド、北米のチームと密に連携をとっていただくお仕事です!お持ちの英語力を活かしていただけます!


業務内容
 
A. Order Management
- Assure all customer orders are received correctly. Contact customers to make a correction in case uncertainty on order contents are found.
- Issue the shipping request to 3PL in timely manner to secure the orders to be delivered as customer requested.
- Close Sales order on time and assure monthly closing is completed accordance to financial closing.
- Adjust sales by issuing debit/credit note based on delivery condition or request from commercial/customers.
- Arrange sample shipment to customer/sales team.
- Maintain customer master to assure all customer information are up to date to avoid mis-arrangement of shipment and invoice.
B. Inventory Management
- Request 3PL to dispose unsellable physical inventory periodically and assure the receipt of manifest from destruction service provider.
- Control the inventory level of each DC and arrange transfer shipment as necessary.
C. Supply Planning Support
- Collaborate with Supply Planner to develop the import volume plan. Container needs to be arranged to each DC to minimize the transportation cost.
D. Project lead
- Work with Analyst and stakeholders to investigate improvement opportunities and deliver results to improve.

応募資格

- Bachelor’s degree
- Minimum 3 years’ experience in supply chain or customer service, logistic department 
- Advanced MS Excel
- Good communication skills: Business level in Japanese and English. 
- Experience with ERP system operation
Related Work Experience (Internal to the organization or external):
- Minimum 3 years of customer service experience
• Customer order management
• Phone/e-mail correspondence with customer and sales representatives
• Inventory management among DC and satellite warehouses
• Out of stock control
• Sample order management
- Experience in SAP
- Experience to manage Project