【フレックスタイム制度導入済み】 Logistics & CS Manager @70名ヨーロッパ系スポーツ関連消費財企業!

Location: Tokyo
Job Type: Permanent
Reference: 8689744SH

■ 製品の開発や製造はヨーロッパで行われており世界中で安定した人気を保持しています。
■ その安全性に特化した良質な製品は業界内でも高い評価を受け、これまでシドニー、北京、ロンドン、リオデジャネイロにて行われた世界大会でも使用されています。
■ 同社の製品は、有名なスポーツクラブのトップアスリートとの医療研究およびヒューマンエンジニアリングに基づいて開発されています。
■ このポジションはロジスティクス&カスタマーサービス部門のNo.1となり、カントリーマネージャーへ直接レポートし、本社のロジスティクスマネージャーとも連携を取っていただきます。
■ フレックスタイム制度導入!ワークライフバランスが充実します! 


業務内容

Logistics & CS Manager(ヨーロッパ系スポーツ関連消費財企業)

- Assuring a premium Customer Experience through proper management of order fulfillment and delivery and installation.
- Assuring the proper governance and compliance of the order to cash flow to the Company Policies, Sales Terms and Conditions as well as local fiscal requirement for invoicing.
- Planning, directing and coordinating all activities relating to the importation and delivery of products and accessories, ensuring adequate supply levels and timely distribution to meet market demand and maximize sales potential and inventory control.
- Ensure that the Order to Cash process (from order confirmation to D&I) process meets customers’ expectations in terms of Customer Experience and cost efficiency
- Ensure the implementation for the Company's activities and achievement of KPIs
- Proactively manage 3PL in terms of SLA, making sure that the partner(s) deliver a superior D&I Customer Experience
- Ensure the achievement of sales objectives, liaising proactively with sales so to identify and reduce backlog slippage and minimizing revenues deviations
- Ensure the continuous improvement of logistic costs and stock optimization and that OTC is lean, effective and efficient
- Ensure proper Invoicing process, in compliance with local with fiscal law compliance and IFRS Group Revenue Recognition policies
- Support Country Manager to develop reliable and accurate sales forecasts (Monthly, Quarterly, Semester, Year-end)
- Guarantee precise and timely orders process and portfolio order management (backlog), assuring data quality, consistency and reliability
- Guarantee an effective Customer Claim Management (Close the loop), in line with company policies

応募資格

- Customer Caring and Customer orientation
- Warehouse and Stock Management
- Delivery & Installation processes
- Importation processes (overseas)
- Financial skills and cost management
- Project Management
- Problem Solving
- Communication Skills
- Analytical skills
- Strong leadership which inspires colleagues and customers
- Proactive and capable to act as being a change agent
- Enthusiasm, Humility, Pro-activity, and Ethics complete the desired profile
- Team management with high degree of empathy is a plus!!!
- Advance MS Office pack use is a plus!!