【在宅勤務+フレックス!】 Logistics & CS Manager @70名 有名なヨーロッパ系レジャー製品取引企業

Location: Tokyo
Job Type: Permanent
Reference: 300884DF

■ レジャー関連製品の販売を行っている、日本でもブランド認知度の高い企業です!
■ 日本市場では高いニーズを獲得しているため、今後も更なる事業拡大を検討しています。
■ 本ポジションでは、カスタマーサービスとロジスティクスチームを率いて頂き、CEOのビジネスパートナーとしてご活躍頂きます。
■ フレックスタイムと在宅勤務制度を完備していますので、柔軟な働き方をご希望の方にはお勧めです!


Responsibilities
- Ensure that the Order to Cash process (from order confirmation to D&I) process meets customers’ expectations in terms of Customer Experience and cost efficiency
- Ensure the implementation for Care activities and achievement of Caring KPIs
- Proactively manage 3PL in terms of SLA, making sure that the partner(s) deliver a superior D&I Customer Experience
- Ensure the achievement of sales objectives, liaising proactively with sales so to identify and reduce backlog slippage and minimizing revenues deviations
- Ensure the continuous improvement of logistic costs and stock optimization and that OTC is lean, effective and efficient
- Ensure proper Invoicing process, in compliance with local with fiscal law compliance and IFRS Group Revenue Recognition policies
- Support Country Manager to develop reliable and accurate sales forecasts (Monthly, Quarterly, Semester, Year-end)
- Guarantee precise and timely orders process and portfolio order management (backlog), assuring data quality, consistency and reliability
- Guarantee an effective Customer Claim Management (Close the loop), in line with company policies
- Responsible to ensure proper Governance and Compliance of Order To Cash Process
- Build a solid, robust, right-sized, competent, customer oriented and engaged team

Qualifications
- Customer Caring and Customer orientation
- Warehouse and Stock Management
- Delivery & Installation processes
- Importation processes (overseas)
- Financial skills and cost management
- Project Management
- Problem Solving
- Communication Skills
- Analytical skills
- Strong leadership which inspires colleagues and customers
- Proactive and capable to act as being a change agent
- Team management with high degree of empathy
- Fluent in English
- Advance MS Office pack use
- Enthusiasm, Humility, Pro-activity, and Ethics complete the desired profile