CS Coorindator@70名+ 国際的な知名度を誇る 米系日用消費財企業!

Location: Tokyo
Job Type: Permanent
Reference: 300238DF
Salary 500万円~700万円程度

■ 世界的に認知度のある企業で、同社の製品ラインは日常的に広く親しまれています!
■ 日本はAPAC地域でも最大のマーケットとなり、トップ製品のシェアは70%にも及びますので、今後も安定したニーズが期待できます。
■ 近年eコマースの強化にも注力しており、今後も益々の業績拡大が見込めます。
■ フレックス・在宅勤務等の制度はもちろん、残業も少なめのポジションとなります。アフターファイブを充実させたい方にもお勧めです!


Responsibilities
- Ensure sales order processing timely and accurately in system.
- Lead/provide direction to customer service staffs to complete day to day operation on time.
- Communicate closely with Sales, Planning, 3PL for on-time in full delivery.
- Coordinate customer claims/goods return handling and timely closure.
- Track and report order fulfilment and support Supervisor to develop actions to support customer service and continuous improvement initiatives.
- Support Supervisor to develop/create report and provide root cause of error.
- Conduct customer service operation improvement initiatives.
- Manage expedited transportation mode selection, and exceptional handling as a part of routine decision.

Qualifications
– Ability to collaborate with cross functional team and influence all stakeholders.
– Initiate and enable change to continuously improve operations.
- Ability to manage tasks as a project member to collaborate with different department and different levels of the organization. 
- Clear verbal and written communication skills with ability to effectively communicate with internal and external stakeholders at all levels.
- Strongly developed and proactive business attitude to be a problem solver.
– Deliver Supply Chain solutions to fulfill business needs for Value Chain creation and be consumer centricity.
- Experience/understanding of order handling to delivery.
- Experience of trouble shooting on delivery.