－ Ensure sales order processing timely and accurately in system.
－ Lead/provide direction to customer service staffs to complete day to day operation on time.
－ Communicate closely with Sales, Planning, 3PL for on－time in full delivery.
－ Coordinate customer claims/goods return handling and timely closure.
－ Track and report order fulfilment and support Supervisor to develop actions to support customer service and continuous improvement initiatives.
－ Support Supervisor to develop/create report and provide root cause of error.
－ Conduct customer service operation improvement initiatives.
－ Manage expedited transportation mode selection, and exceptional handling as a part of routine decision.
– Ability to collaborate with cross functional team and influence all stakeholders.
– Initiate and enable change to continuously improve operations.
－ Ability to manage tasks as a project member to collaborate with different department and different levels of the organization.
－ Clear verbal and written communication skills with ability to effectively communicate with internal and external stakeholders at all levels.
－ Strongly developed and proactive business attitude to be a problem solver.
– Deliver Supply Chain solutions to fulfill business needs for Value Chain creation and be consumer centricity.
－ Experience/understanding of order handling to delivery.
－ Experience of trouble shooting on delivery.