Customer Service Supervisor @ 70名 業界を牽引するヨーロッパ系医療機器メーカー企業!

Location: Tokyo
Job Type: Permanent
Reference: 9767137ST

■ 特殊素材にこだわり精密で良質な製品は、手術等様々な場面で使用され世界中の人々の健康に貢献しています。
■ 過去直近2年で売り上げはなんと倍に伸びており、現在も業績はうなぎのぼりです。
■ 日本はAPACの中でオーストラリアに次ぐマーケットリーダーなっています!
■ フレックスタイム制度を導入しています!ワークライフバランスを重視する方にはおススメです!
■ このポジションは3名の正社員と1名の派遣社員をマネージメントしていただきます。 


Main Objectives:
- Ensure day-to-day performance for all activities related to Customer Service in accordance to the Standard Operating Procedures (SOP). Ensure the team is at the highest performing standards by taking the responsibility and leading them for goal setting, training & developing, performance management
- Need to have a strong focus on quality assurance, customer satisfaction and performance metrics by executing on the existing plan as well as designing and implementing processes to improve efficiencies while ensuring all compliance are being strictly adhered
- Contribute to the organization growth and optimal performance of the CS Team 

Key responsibilities:
­- Responsible for Order Entry – Enter all incoming orders from EDI, Fax, Email for both consignment and direct order. Creation in ERP, price & availability, billing, archiving including sample and demo orders
-­ Responsible for logging a dispute when applicable, monitoring resolution and resolving the issue as possible
-­ Responsible for issue resolution and reactive communication towards the customer, including coordination of the issues
-­ Responsible for team development – Provide leadership, management, and development of the department employees including recruitment & retention, performance management, individual development planning, succession planning, employee communications, and positive working environment to ensure high productivity, employee engagement, and optimal performance.
- Acting as the point of contact with IT team overseas should there be any issues with ERP system


- Bachelor’s Degree preferred
­- Knowledge of Healthcare/Medical field industry (Understanding of the the leasing business model)
­- Management Experience
­- Good English – verbal & written
­- Good Experience with ERP/ other Systems; MS Office (Excel, Word, Outlook, Power Point)

Skills / Competencies
­- Strong Customer Focus – both internal & external: Understands & delivers to customer expectations at all times
­- Ability to manage small team, prioritize goals, activities and move with a sense of urgency
­- High attention to detail along with the ability to multi-task. Ability to work under pressure and fast paced environment
­- Self-motivated – Resilient & Persistent. Takes ownership with a positive ‘Can-do’ attitude
­- Good Team Player with good interpersonal skills. However, should be able to work independently as well
­- Fast learner – is able to learn processes quickly & able to adapt to change
­- Basic mathematical skills with attention to detail and accuracy