Order Processing Specialist @ 75名 急成長中!ヨーロッパ系 ライフサイエンス関連企業!

Location: Tokyo
Job Type: Permanent
Reference: 7818706ST

■ 業界内ではトップレベルの知名度を誇る企業であり、日本市場はなんと30年以上の歴史を持っている、非常に安定した企業です。
■ このポジションは、ヘッドオブコマーシャルオペレーションにレポートして頂くお仕事です。
■ フレックスタイム制度を導入しています!ワークライフバランスを重視する方にはお勧めです! 


業務内容

- Products handled: Bioprocess related products (bioreactors, tanks, and filters) and Lab Products (balances, pipettes and lab filters) 
- Accurately process customers’ orders into SAP, ensuring that all proper discounts, special pricing, terms of payments and shipping details are properly applied to orders. 
- Work on creating order confirmations, delivery slips and invoices in SAP. 
- Inform customers by fax or telephone of order information, such as unit prices, shipping dates, and any anticipated delays. 
- Answer customer questions regarding product stock status and shipping 
- Handle customer complaints regarding problems with orders 
- Maintain customer master data, price conditions and delivery replenishment time in SAP. 
- Communicate with warehouse staffs for stock verification and outbound deliveries. 
- Charter truck arrangement based on the customer request. 
- Handle return shipments from customers. 
- Communicate with overseas group factories to check product inventory situation and shipment status on a daily basis. 
- Understand the shipping and product information written in English from HQ. 
- Work with instructions from the manager of the department 

応募資格

- University degree 
- More than 5 years’ working experience in order processing department as SAP ERP daily user.
- Fluent in oral and written Japanese to communicate with Japanese customers and Japanese colleagues. 
- Fluent in conversational English for telephone or video conferences with staffs abroad. 
- Logical, self-motivated, energetic, results oriented, skillful for handle multi-tasks, quick learner and can work under high pressure. 
- Highly motivated and flexible in order to work effectively in a fast-paced environment. 
- Ability to learn new things. 
- Excellent customer service skills and team player. 
- Experience working with SAP system SD module (Sales and Distribution) and MM module (Materials Management) is plus!
- TOEIC 750 points or more is plus!