【企業の特徴】

■安定したキャリアの実現
ご紹介する企業は電力技術分野で世界をリードするグローバル企業の一つです！
知名度の高い企業で働けるチャンスであり、将来にわたって安定したキャリアを築きたい方にぴったりの環境です。

■キャリアアップのチャンス
複数の事業部門を持つこちらのご紹介企業では、部署間の異動や多様な業務への挑戦が可能です。SCM分野での経験を広げながら、スピーディにキャリアアップすることができます。

■フレキシブルな働き方をサポート
リモートワークを含むハイブリッド勤務が可能で、子育て中の方や介護をされている方にも働きやすい職場です。

Responsibilities

-Develop, implement, and review customer service strategies.
-Collaborate with business divisions, business units, and country representatives to create local optimization plans.
-Formulate optimization plans to enhance operational excellence and customer satisfaction in sales processes.
-Ensure achievement of set goals through supervision and corrective actions as needed.
-Process customer orders to ensure accurate and timely delivery.
-Act as the first point of contact for customer inquiries and orders.
-Build long-term, sustainable customer relationships.
-Prioritize tasks based on defined standards to consistently maintain customer satisfaction.
-Resolve customer issues (orders, technical problems, payments, etc.) in coordination with field service, sales, logistics, and other internal/external teams.
-Participate in customer support development projects (e.g., tools, capabilities, resources).
-Purchase products from supply factories based on sales plans and forecasts.
-Maintain appropriate levels of finished goods inventory.
-Develop and manage logistics operations to efficiently handle product shipments to customers.
-Oversee warehouse operations to ensure timely delivery in accordance with customer requirements.
-Conduct small-scale final product assembly domestically as requested by the business unit.
-Manage assembly plants and workers as needed to ensure quality, quantity, and delivery timelines.
-Enforce health, safety, and environmental (HSE) standards and ensure business compliance.

Qualifications

-Bachelor’s degree or higher.
-Japanese: Native-level proficiency.
-English: TOEIC score of 800+ or equivalent English proficiency.
-Over 5 years of experience in quality, operations, or engineering roles within plant engineering or industrial machinery manufacturing.
-Experience working directly with customers, not just in internal functions.
-Hands-on experience in process improvement using Microsoft Power BI or similar business intelligence tools.
-Management or leadership experience.
-Proven track record in leading and implementing Lean Six Sigma initiatives.
-Experience in sales or sales support for equipment/product repairs, overhauls, or other maintenance services.
-Practical experience using SAP in business operations.