■フレキシブルな働き方
フレックスタイムを導入しており、育児に合わせた働き方や１日を早め、もしくは遅めにスタートしたい方におすすめです！

■英語を活かせる環境
直接のレポート先はアメリカ本社となり、APACオフィスともやり取りをしていただくため、日常的に英語を使用していただけます。

■安定した企業
世界的に売上が伸びているため、安定しながらも成長し続ける企業で働きたい方におすすめの企業です！

■新しい部門の立ち上げ
近年新しい製品を発売し、今年中には５名の増員を計画しています。成長中のサプライチェーン部門で新しいプロセスを構築することで、新しい経験やスキルも積むことができます！

Responsibilities

– Establish metrics, guidelines, and standards for Customer Service, Order Fulfilment, and IT department.
– Accountability for CAPA results, stock forecast, monitoring, and planning.
– Assume management responsibility for the operations team, ensuring that the team is appropriately staffed and trained. Improve operational management systems, processes, and best practices.
– Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks, including the service performance of business process outsourcing vendors.
– Build industry-leading customer service standards and work closely with the global customer service teams to ensure continuous improvement and alignment.
– Collaborate with the Country Manager in identifying distributor needs to generate new insights for service level enhancement.
– Monitor the service level of third-party logistics company and ensure that the order fulfilment team operates at peak efficiency to achieve customer satisfaction while controlling and managing inventory and logistics.
– Ensure warehouse compliance with the goods and distribution practice (GDP).
– Plan and monitor budget and expenditure of each division to achieve financial objectives.
– Ensure efficient and timely IT support to facilitate smooth business operations.
– Support sales and marketing initiatives to facilitate business growth.

Qualifications

– A Bachelor’s Degree in any discipline. Master’s Degree is a plus.
– 5+ years of staff management experience
– Strong knowledge of supply chain management, logistics, and customer service best practices.
– Demonstrated expertise in streamlining operations and optimizing processes to improve efficiency.
– Excellent interpersonal and communication skills to foster effective collaboration and coordination among departments.
– Problem-solving and decision-making acumen to handle complex operational challenges.
– Great mentor with strong leadership and people management skills.