【企業の特徴】

■安定して長く働ける！
ご紹介企業は歴史のあるグローバルメーカーで、業界でもトップクラスの存在感を誇っています。安定した環境で、じっくりキャリアを積みたい方におすすめです。

■ポジティブなビジネスモデル
情熱・誠実さ・社内カルチャーを大切にする風土が魅力の会社です。働きやすい環境が整っており、子育て中の方などにもやさしい環境です。

■少数精鋭チーム
本ポジションはカスタマーサービスマネージャーのもと、3名体制のチームでのお仕事です。海外拠点とのやりとりすることもあり、英語力を活かしたい方にもおすすめです。社内でしっかりノウハウも学べます！

■フレキシブルな労働環境
ご紹介企業は、ワークライフバランスを重視しており、スケジュール調整もしやすい職場です。子育て中の方や介護と両立したい方も働きやすい環境です！

Responsibilities

-Monitor orders from entry to invoicing to ensure timely processing.
-Communicate effectively with internal and external stakeholders via multiple channels.
-Build and maintain strong working relationships across teams and with customers.
-Investigate and resolve service and billing issues; implement corrective actions.
-Use data to optimize logistics and ensure efficient, cost-effective deliveries.
-Foster a high-quality, motivating work environment.
-Provide regular coaching and feedback to support team performance.
-Collaborate with cross-functional teams (Sales, Supply Chain, Finance, QA, etc.) to meet business objectives.
-Lead initiatives to improve the customer experience through automation and digital tools (e.g., B2B portals, dashboards).
-Restructure customer service teams and workflows for greater market alignment.
-Drive and implement regional customer service strategies in collaboration with leadership.
-Oversee daily order management operations with a focus on customer value.
-Establish, track, and improve service level agreements (SLAs).
-Address customer concerns and lead preventive and corrective actions.
-Strengthen customer communication and gather feedback to improve satisfaction.
-Promote an inclusive, high-performance team culture through ongoing development.

Qualifications

-5+ years experience in Customer Service or relevant experience.
-Bachelor’s degree
-Strongly preferred experience in the manufacturing industry.
-SAP experience is a plus!
-Ability to troubleshoot and rapidly adjust multiple priorities in a fast-paced environment.
-Solution-focused and results-oriented.
-Independent thinker and team player, working towards collective goals.
-Exceptional customer focus with the ability to build strong relationships.
-Strong written, oral, and interpersonal skills in both Japanese and English.
-Knowledge of Incoterms and shipping documentation