【企業の特徴】

■安定企業
日常生活を支える電気関連ソリューションを幅広く手掛けており、多様な業界に製品を提供しています。幅広い顧客基盤を確立しているため、安定感のある企業で長期的にキャリアを築きたい方におすすめです。

■日本市場での豊富な実績
長年にわたり日本市場で事業を展開しており、国内外の企業から高い信頼を獲得しています。確立された業務プロセスやベストプラクティスを学べる環境です。

■スキルアップの機会
カスタマーサービス部門（約7名）のメンバーの一員としてご活躍いただきます。メンバーとの協働やリーダーシップを発揮しながら、カスタマーサービスおよびサプライチェーン分野でさらなるキャリアアップを目指せます。

■柔軟な働き方・グローバルな環境
週1日のリモートワークが可能です。ご家庭やプライベートの時間を大切にしながら、無理なく働き続けられる環境が整っています。職場はグローバルな環境で、英語を活用いただけます。

Responsibilities

-Manage end-to-end customer support from initial inquiry through to order fulfillment, ensuring a seamless and efficient customer experience
-Own assigned customer accounts, proactively identifying issues and driving timely resolution to maintain high service quality
-Build and maintain strong, trust-based customer relationships by understanding needs and delivering proactive support
-Act as a key liaison between customers and internal teams to ensure clear, consistent communication throughout the order lifecycle
-Handle a wide range of customer requests, including pre-sales inquiries, order modifications, delivery coordination, after-sales support, billing, credit management, and contract-related matters
-Maintain accurate and up-to-date customer master data to support efficient operations and smooth order processing
-Process customer orders and support onboarding through digital platforms such as e-commerce portals and EDI systems
-Serve as the first point of contact for complaints and warranty cases, ensuring timely escalation and resolution while supporting compliance with recalls and regulatory requirements

Qualifications

-4+ years experience in customer service, after-sales support, pricing coordination, and handling customer complaints and warranty-related cases
-Bachelor’s Degree
-Business-level Japanese
-Business-level English
-Experience working with SAP is a plus!
-Background in B2B operations, ideally within customer service, sales support, or account management is a plus!
-Strong interpersonal and communication skills, with the ability to engage effectively across stakeholders
-Open to new approaches and committed to identifying and implementing innovative solutions
-Strong team player who values collaboration, trust, and effective cross-functional working relationships
-Customer-centric mindset with a strong drive to consistently exceed expectations
-Proactive, self-driven individual who takes ownership and independently drives problem resolution
-Continuous learner with a strong focus on personal and professional development