【企業の特徴】

■安定した企業基盤・グローバルな環境
業界トップクラスの実績を誇る欧州系の製造企業です。現在は医薬品や食品分野への事業拡大も進めており、今後さらなる成長が期待されています！
外資系ならではのグローバルな職場環境で、海外拠点と日常的に連携する機会がございます。国内のオペレーションに携わりながら、英語を活かしてグローバルに活躍したい方におすすめです！

■幅広い受注管理・SCM業務
受注管理やカスタマーサービスをリードし、在庫管理や顧客対応を含むSCM業務全般をサポートするポジションです。多岐にわたる業務を通じて、SCM領域で市場価値アップ・専門性を高めていただけます！

■チームワークを大切にする風土
中規模の組織のため、サプライチェーンは少人数で構成されており、メンバー同士の連携が取りやすい環境です。周囲のサポートを受けながら、国内オペレーションに直接影響を与えられるポジションです！

■働き方
ポジションの役割を踏まえ、オフィスへの出社を基本とした働き方を想定しています。現場に近い立場で組織の変革期を支えていきたい方に適したポジションです！

Responsibilities

– Identify new sales opportunities for spare parts, replacement parts, and machine upgrades by understanding customer needs and machine conditions.
– Handle customer inquiries and build good relationships through clear communication, quick responses, and reliable customer support.
– Prepare sales quotations, recommend suitable spare parts and solutions, and follow up with customers to secure orders.
– Manage the full order process, from customer inquiries and order placement to delivery, invoicing, and after-sales support.
– Manage spare parts inventory, stock replenishment, stock checks, and stock records to ensure parts are available when needed.
– Work closely with technical teams, workshop staff, suppliers, and logistics partners to handle technical questions, repairs, returns, claims, and delivery issues.
– Monitor sales results, customer orders, turnover, and quotation status. Prepare regular sales reports and identify new business opportunities.
– Improve daily work processes related to spare parts sales, order handling, inventory, delivery, and customer service to increase efficiency and customer satisfaction.

Qualifications

-5+ years of experience in customer service, order management, supply chain, or relavent experience.
– Bachelor’s Degree.
– Business-level Japanese.
– Business-level English.
– Experience using ERP systems (SAP preferred). Good knowledge of Microsoft Excel, Word, and PowerPoint.
– Good sales skills and a strong interest in growing the business and finding new sales opportunities.
– Good communication skills and the ability to build strong relationships with customers, suppliers, and team members.
– Well-organized, accurate, and able to manage different tasks, solve problems, and meet deadlines.
– Positive attitude, self-motivated, responsible, and willing to learn. Interest in mechanical and electrical equipment is an advantage.