【企業の特徴】

■安定企業での長期就業
日常生活で使用される電気・電子関連製品を幅広く手掛けているグローバル企業です。多様な業界に製品を提供していおり、安定的なビジネスを構築する企業で、安心感をもって就業いただけます。

■日本国内で長年の実績
長年にわたり日本で事業を展開しており、国内外の企業から高い信頼を獲得しています。長寿企業の洗練された業務プロセスやノウハウを身につけたい方におすすめです。

■スキルアップできる環境
約7名のカスタマーサービス部門のメンバーと連携しながら業務を進めるポジションです。日々の業務を通じてカスタマーサービス・サプライチェーンの専門性を高めるだけでなく、チームをまとめる経験を通して、マネジメントスキルも身につけられる環境です。

■ワークライフバランス／グローバルな環境
週1回のリモートワークが可能で、仕事とプライベートを両立しやすい環境です。また、多様なバックグラウンドを持つ社員が在籍しており、国際色豊かな職場環境も魅力です。

Responsibilities

-Manage end-to-end customer support from initial inquiry through to order fulfillment, ensuring a seamless and efficient customer experience
-Own assigned customer accounts, proactively identifying issues and driving timely resolution to maintain high service quality
-Build and maintain strong, trust-based customer relationships by understanding needs and delivering proactive support
-Act as a key liaison between customers and internal teams to ensure clear, consistent communication throughout the order lifecycle
-Handle a wide range of customer requests, including pre-sales inquiries, order modifications, delivery coordination, after-sales support, billing, credit management, and contract-related matters
-Maintain accurate and up-to-date customer master data to support efficient operations and smooth order processing
-Process customer orders and support onboarding through digital platforms such as e-commerce portals and EDI systems
-Serve as the first point of contact for complaints and warranty cases, ensuring timely escalation and resolution while supporting compliance with recalls and regulatory requirements

Qualifications

-4+ years experience in customer service, after-sales support, pricing coordination, and handling customer complaints and warranty-related cases
-Bachelor’s Degree
-Business-level Japanese
-Business-level English
-Experience working with SAP is a plus!
-Background in B2B operations, ideally within customer service, sales support, or account management is a plus!
-Strong interpersonal and communication skills, with the ability to engage effectively across stakeholders
-Open to new approaches and committed to identifying and implementing innovative solutions
-Strong team player who values collaboration, trust, and effective cross-functional working relationships
-Customer-centric mindset with a strong drive to consistently exceed expectations
-Proactive, self-driven individual who takes ownership and independently drives problem resolution
-Continuous learner with a strong focus on personal and professional development