【企業の特徴】

■将来性のある成長企業
医薬品や製造業などの先端技術分野に関わる事業を展開するグローバル企業です。顧客からの需要の高まりを背景に、ビジネスの安定性にも安心感をもって就業いただけます。

■キャリアアップの機会
顧客対応、SCM業務、社内調整、社内規定・ルールの管理など、幅広い業務を担うポジションです。他部門とも密に連携する機会あり。SCMの専門性を深めながら、次のキャリアステップを目指したい方におすすめです。

■経営層と近い立場で活躍
本ポジションは、プロダクト部門を担当するスタンドアロンポジションになります。海外出身のGM直属。経営層に近い立場で主体的に業務を進められる環境です。

■現場に深く関わりながら、柔軟な働き方を実現
現場に密着し、実務に深く関わるハンズオンの働き方を想定しています。一方で、週2日の在宅勤務やフレックスタイム制度も利用できるため仕事と家庭の両立やワークライフバランスを大切にできます。

Responsibilities

-Act as the main contact for internal and external customers and provide timely and accurate information on products, projects, quality, delivery, and business updates.
-Maintain good relationships with customers and internal teams to ensure clear communication and understanding of customer needs.
-Manage customer escalations, coordinate issue resolution, and provide regular updates to customers until issues are closed.
-Coordinate with Engineering, Operations, Quality, Supply Chain, Service, and other relevant teams to ensure customer commitments are met on time.
-Develop and follow up on action plans to resolve customer issues and manage risks related to delivery, quality, cost, and product performance.
-Collect and review customer feedback to identify problems and opportunities to improve customer satisfaction and business performance.
-Monitor customer performance, key performance indicators (KPIs), open issues, and action plans. Prepare regular reports and updates for management.
-Support management reviews, ensure clear ownership of customer-related actions, and drive continuous improvement across the organization.

Qualifications

-5+ years of experience in Manufacturing, Supply Chain, or Engineering.
-Bachelor’s degree.
-Business-level Japanese.
-Business-level English.
-Basic knowledge of quality standards and continuous improvement methods.
-Experience in customer communication, problem-solving, and root cause analysis.
-Knowledge of SAP, supply chain processes, and Microsoft Office.
-Experience in project management, change management, and working with global teams.
-Strong customer focus, teamwork, and problem-solving skills, with the ability to work independently and deliver results on time.